Returns & Exchanges

At LiTime-CA, we stand by the quality of our products and offer a 30-day return policy to ensure you are completely satisfied with your purchase. Whether you need a replacement or a refund, our dedicated support team is here to guide you through a smooth and hassle-free process.

Return Process

• 1.
  Initiate Your Request

  Contact our customer service team within 30 days of delivery with your order number and the reason for the return to receive a Return Authorization.

• 2.
  Prepare the Package

  Securely pack the item in its original packaging, including all accessories, manuals, and the original invoice to ensure it arrives back in perfect condition.

• 3.
  Ship the Item

  Affix the provided shipping label or use a trackable shipping service to send the package back to our designated Canadian warehouse.

• 4.
  Inspection and Refund

  Once our technicians inspect the returned item, we will process your refund or exchange within 5-7 business days to your original payment method.